What payment options does the site provide? Are all my transactions secure?

We offer payment options with the major credit cards, as well as Online Check and Pay by Phone with two of the world's best payment processing companies, CCBill and Verotel.

All transactions are encrypted for total security. VISA cards are processed by Verotel (Ticketsclub), all others by CCBill. We never see your financial information.

I forgot my password and/or username. How do I retrieve my login information?

If you forgot your password and/or username to the site please go to the link below that applies to you:

If you signed up with Verotel click here
If you signed up with CCBill click here

How do I cancel or edit my membership with brenteverett.com?

To cancel your membership please contact one of the following companies that processed your payment:

If you purchased a membership through CCBill click here to cancel or view your account.
If you purchased a membership through Verotel click here to cancel or view your account.

I'm a member, but I can't login. What's wrong?

1 - If you're experiencing login problems, please re-confirm your username and password with CCBill or Verotel by going to the appropriate link on the FAQ page (second from the top, this column).

If you're a new subscriber through Verotel, please note that it usually takes a few minutes for Verotel to update its subscriber  database on our server.

3 - Also, remember everything you have to enter to login to the site is case-sensitive.

3 - If you've done the above, the next step is this:
For CCBill members, please click on this link: http://www.ccbill.com/kb/article.php?id=026.
For Verotel members: Send an email decribing the problem here: livesupport@verotel.com.
The payment companies maintain their own member databases on our server. Before we can troubleshoot, we need to ensure that these databases are up-to-date.

When I go to the Blog and click on the "I understand and I wish to continue" button in Internet Explorer, nothing happens. What's wrong?

Nothing's wrong. IE is just being super-safe. You need to give http://www.brenteverettblog.blogspot.com  permission to be accessed by IE. Go to the IE toolbar and click on Tools/Internet Options/Security. Select "Trusted Sites" and click on "Sites". Once there, add both http://www.brenteverett.com and http://www.brenteverettblog.blogspot.com, click "close" and "OK", and you're done.

What video format and bitrates do you use on the website?

Beginning in early 2008, we started using High Definition equipment to prduce our videos. We will be adding WMV HD (Windows Media High Definition) files for download to the website in the not too distant future. Please look at the Site Requirements for the specifications your computer must meet to play these files.

Of course, we'll continue to provide Standard Definition wmv files, in (usually) three bitrates - High (1536kbps), Medium (800 or 768kbps), and Lower (400 or 256kbps), which is meant for anyone using a dialup connection. We'll also add files in MP4 format for use in iPods and occasionally in Real Player format.

Why do I get interruptions, buffering, black screens, etc. when I watch a video online or a live webcam show

First of all, make sure you are viewing videos in the bitrate/quality level that's appropriate for your internet connection speed.

Secondly, even with high speed internet connections, both Cable and DSL, the available bandwidth for any individual user will vary throughout the day, depending upon how many people are using the internet at any given time. In addition, the number of members accessing our website may be higher than usual, which may cause a slowdown.

And lastly, and this may get more serious in the future, some ISPs in the US and Canada actually restrict bandwidth availability to certain areas at certain times because their aging infrastructure can't keep up with the rapidly growing demand due to music and video downloads (now that broadcasters are making their programs available online).

This is called traffic shaping and delays some transmissions to even out demand on a network. This appears to apply more to DSL providers than cable.

Is the website compatible with Mac computers?

Please see Site Requirements for more information.

When I press play on the Windows Media Player the player says error/or ready and
the video doesn't play. How do I fix this?

Ensure that Windows Media Player is properly downloaded and working on your computer. If necessary, try disabling any cookie restricting software such as a firewall and/or anti-virus that you may have on your computer. Then delete cookies, refresh your internet browser and press play.

The embedded Media Player will work with IE6+, Firefox 2, and Safari 3.

The Windows Media Player stops playing a video, I get a black or green screen, or a red "x", or the video is stuttering or flickering. How can I fix this?

Make sure you have the most recent drivers for your video card and the most recent version of DirectX from the Windows Update page.

If that doesn't fix your problem, turn down (or turn off) video acceleration. Go to the Options dialog box in Windows Media Player and look for the video acceleration option on the Performance tab.

The images of the image galleries are quite small in my browser. Is there a way to see them at full size?

Yes, there is. To view gallery images at full size, right-click on a gallery after it opens and choose "Go Full Screen". To return to your browser, press the "Esc" key on your keyboard.

During a live webcam show the streaming video keeps pausing, distorting and/or buffering frequently. How do I resolve this problem?

The live video feed is broadcasting at approximately 350kbps, so if you are using dialup internet access you will experience pausing and/or buffering. Make sure that you have all the proper software mentioned in the Site Requirements installed on your computer .

You can try disabling all cookie restricting software such as a firewall and/or anti-virus that you may have on your computer. Also try closing any unimportant software running on your desktop as they are using RAM and slowing down the computer.

Streaming problems may also be caused by congestion on the internet. If you experience buffering problems, right-click on the Media Player, select Options and change Network Buffering to Buffer = 15, 30, or more seconds of content. This advice also applies if you have high-speed internet access.

Does Brent really answer my emails himself?

Yes he does. You can email him directly here

I emailed Brent two days ago & I still haven't received a response. Why?

Unfortunately, due to the great number of emails Brent receives there might be a delay in his response time. Usually all mail is answered within 72 hours. Please be patient.

I sent a model application and haven't received a reply. Does this mean I'm not what you are looking for?

No. Unfortunately we can't reply to all our modeling applications. We receive your application and put you on file. We will then contact you when we have a project that we feel suits you.

I have some great ideas about what I like to see Brent doing during his webcam shows. May I email them to him?

Yes, of course. If Brent feels comfortable about your suggestion, he'll consider it. Also, if you have ideas about different formats for the webcam shows (like, for example, the Naked Bingos done during 2006), please email Brent.

Please see site requirements or send us an email for more information on any other issues.

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